Refund & Cancellation Policy

1. Overview

At Juniro, we want every family to feel confident when booking activities. This policy explains how cancellations and refunds work for both parents and activity providers on our platform.

By booking an activity through Juniro, you agree to the cancellation and refund terms outlined below. These terms apply unless a provider has specified their own cancellation policy, which will be displayed on the activity listing page before you book.

2. Parent Cancellation Policy

2.1 Standard Cancellation Windows

The following refund schedule applies to bookings cancelled by a parent or guardian:

2.2 How to Cancel

You can cancel a booking through any of the following methods:

• From the My Classes section in your parent dashboard
• From the booking confirmation email (click "Cancel Booking")
• By contacting our support team at support@juniro.com

2.3 Juniro Credits

If you cancel within 24 hours of the activity start time and are not eligible for a cash refund, you may request a Juniro credit equal to the booking amount. Credits can be used toward any future booking on the platform and are valid for 12 months from the date of issue.

3. Provider Cancellation Policy

3.1 When a Provider Cancels

If an activity provider cancels a session after you have booked, you will receive a full refund (100%) regardless of when the cancellation occurs. Refunds are processed automatically to your original payment method.

3.2 Provider No-Show

If a provider fails to show up for a scheduled activity without prior notice, you are entitled to a full refund. Please report the no-show through your dashboard or by contacting support@juniro.com within 48 hours of the scheduled activity.

3.3 Activity Changes

If a provider makes a significant change to a scheduled activity (e.g., different location, different time, different instructor), you have the right to cancel for a full refund if the change is unacceptable to you.

4. Rescheduling

Instead of cancelling, you may reschedule your booking to another available session for the same activity at no additional cost. Rescheduling is available up until the original session start time, subject to availability.

To reschedule, visit the booking detail page in your parent dashboard and select "Reschedule." You will be shown available alternative sessions.

5. Refund Processing

5.1 Refund Timing

• Credit/debit card: 5–10 business days after cancellation
• UPI/bank transfer: 3–7 business days after cancellation
• Juniro credits: Issued immediately upon request

5.2 Partial Sessions

For multi-session packages (e.g., a 4-week class), cancellation refunds are prorated based on the number of remaining sessions at the time of cancellation. Sessions already attended are non-refundable.

6. Free Trial Activities

Some providers offer free trial sessions. Since no payment is collected for trial activities, no refund applies. However, we ask that you cancel trial bookings at least 24 hours in advance so the spot can be offered to another family.

7. Exceptions and Disputes

We understand that special circumstances arise. If you believe your situation warrants an exception to these policies, please contact our support team. We review each case individually and may offer a full refund or credit at our discretion for situations such as:

• Medical emergencies (documentation may be requested)
• Safety concerns during an activity
• Significant misrepresentation of the activity listing
• Natural disasters or government-mandated closures

8. Provider Refund Obligations

Activity providers on Juniro agree to honor this refund policy as part of their service agreement. Provider payouts are adjusted to reflect any cancellations and refunds. For questions about provider-specific cancellation terms, please refer to the activity listing page or contact the provider directly through our messaging system.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Bookings made before a policy change will be governed by the policy in effect at the time of booking.

10. Contact Us

If you have questions about a cancellation or refund, please contact us: